Shipping & Returns


Where does ship?
We ship to US, Canada, Australia, & UK

How much does shipping cost?
Shipping costs depend on shipping location & how many items you are ordering. Check our table reference below:

Shipping Location Shipping Costs per Item Shipping Time
The United States $2.63 12-20 days
Canada $4.21 16-26 days
Australia $4.21 13-20 days
The United Kingdom $4.21 20-40 days


How long will delivery take?
Refer to the table above for delivery times. All our kits are hand-packed in order to provide you with the highest quality diamond painting experience. This may take a little bit more time, but we have a high standard of quality for our customers at

You’ll receive a tracking number shortly after placing your order, so you can see exactly when it’s scheduled to arrive.

We ship the majority of our orders from fulfillment warehouse in China. At times we also ship from within the United States if we happen to carry inventory there.


What is your return policy?

We do not require customers to return items that they are unsatisfied with. Simply contact us to request a hassle-free refund.


How do I arrange a hassle-free refund?

Please email with your order details.



How do I exchange an item?
We don’t operate a standard exchange service. If you want to order an item in a different size or another color, just place a new order in our online shop.

For additional questions, email us at and we’ll help you out.